Utilities

Improving shareholder value in an uncertain regulatory and tough economic environment is a key challenge for the industry. Capital budgets are severely curtailed in many companies. As individual organizations look to the future, issues range from one company to another.

While some face an aging workforce or aging infrastructure, others have to address varying regulation and deregulation scenarios. Across the industry, though, there is a “back to basics” focus on enhancing financial performance by improving customer service, operations, reliability and productivity while addressing regulatory compliance. Agile decision-makers in these areas need timely and meaningful information. This requires a rationalization and integration of underlying information system portfolios to meet today and tomorrow’s growth agendas. Market leaders are rethinking their strategies and supporting their people and technology infrastructure to meet the new challenges – supported by more robust yet flexible processes, resources and technologies.

If you are faced with changing over from a legacy CIS to a more flexible and feature-rich CRM system, how do you rapidly reengineer the system with a co-sourcing approach to minimize time, costs and risks? If you plan to replace existing field tools in Distribution, how will you ensure a common mobile framework that is flexible enough to be extended to the rest of the enterprise? If you seek to automate your current services procurement and management processes, how do you ensure an ongoing stream of savings while integrating the new system with your back-end processes?

Bilgramiz Information Solutions can give you a competitive edge, with its end-to-end solutions that help you formulate industry-specific strategies and implement your new processes and systems in a holistic and cost-effective manner. Bilgramiz Information Solutions works in four basic areas:

• Customer Service with CIS Strategy and Replacement, Enterprise.Net for CIS, Call Center Optimization and Analytical CRM
• Transmission, Distribution & Generation with Mobility/Wireless Solutions, Asset & Work Management and Supply Chain Transformation
• Shared Services with Enterprise Portfolio Management, Services Procurement and Management, HR Transformation and Document Management
• Trading and Risk Management with Integrated Trading System